Advantech MIC-3369C Przewodnik Instalacji Pobierz pdf (Strona 57)

Dialogic

System Release 6.1 CompactPCI for Windows

Release Update 57

1.16 Troubleshooting Information for RTF Logs

To assist in troubleshooting, a table showing runtime and firmware errors that may appear

in Dialogic

Runtime Trace Facility (RTF) logs is now available. You can get a description

of errors and the suggested action to resolve the error. To access the table, use this link:

• Error Code Table

For runtime errors, the table provides the following information:

Internal error value

The error code detected internally by the library. In some of the libraries, more than

one internal error is mapped to an end user error. When contacting support about

failures, this information will be helpful to the support engineer because it provides

more specific information about why the error was generated. This number may

appear in the RTF log (with the end user error value).

Note: Sometimes the internal error value and end user error value are listed in the

same trace entry. Sometimes the internal error value may appear as a

separate entry.

End user error

The name of the constant that is documented in the library API reference.

End user error value

The numeric value of the constant that is documented in the library API reference.

This is the value that will appear in the RTF log, which you can then search for in the

table.

Description of the error

A textual description of the error.

Action to be taken

The suggested action to resolve the error.

For firmware errors, the table provides the following information:

Resource

The firmware entity in which the error occurred. A resource is technically called a DM3

resource and is a software entity that provides a service to other DM3 resources. You

can use the resource information to better narrow down what activity was occurring

when the error occurred.

Loc hex

The value that will appear in the RTF log (for example, 0x80000C), which you can

then search for in the table.

Error class

A classification of the firmware error in broad categories. You can use this column to

understand the type of action to take for a particular type of error. For example, if an

error is classified as a memory error, action can be taken that is specific to this type of

error (such as a pool configuration change).

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